We very much hope that both you and your child will be happy at Scouts. If you do have any complaints or comments, please ensure that we are told as quickly as possible. Normally, you should address your complaint or comment initially to the section leader. If you cannot resolve your complaint with the section leader, or if the complaint involves the section leader, please contact the Group Scout Leader firstname.lastname@example.org
The safety of children is our first concern; all adults are thoroughly checked, both by the Scout Association and by the Disclosure and Barring Service (DBS). However, if you ever have the slightest suspicions of physical or sexual impropriety or bullying, please contact the GSL immediately. Under no circumstances should you ever delay because of uncertainty. Your suspicions will be dealt with without delay and will be treated confidentially.